Thinking about buying a new electric bike but worried that things may go wrong? Don’t worry – we have you covered.
Our electric bikes all come with a one-year warranty, and our replacement parts service offers you peace of mind. In this blog we will take you through the warranty and replacement parts process to get you moving again.
The day has arrived and your new electric bike has been delivered. It’s already partly assembled; there are just a few important steps to cover before you can get out on the road.
That’s it, after completing these steps you’re ready to hit the road and start exploring.
If you feel that you may struggle with any of the above steps, have your bike set up by a local bike professional. As with all bikes, we would recommend that you carry out regular maintenance and have safety checks carried out by a qualified person.
As with anything, occasionally things can go wrong. Fortunately our one-year warranty and replacement parts service is there to give you peace of mind and keep your bike wheels turning.
Our warranty covers some of the high value parts if they need replacing.
The great thing to know about our electric bikes is that apart from the electric components, all of the other parts are standard bike parts. This means that parts such as gears, brakes, pedal, tyres and seat can all be found at and fitted by your local bike shop.
Our warranty covers the following parts:
Unfortunately, our warranty is not transferable and does not cover the following:
If you have any further questions about our warranty and replacement parts service, email firstname.lastname@example.org or call 0800 567 7518 and speak to one of our friendly staff.