Fenetic Wheelchair

VAT Relief Eligibility

Great news! You might not have to pay VAT.

To make it easier, prices on any qualifying products are shown without VAT.

On this page we’ll try to answer any questions you might have, and if you’re eligible guide you through the process of buying mobility products free from VAT.


Who qualifies for VAT Exemption?

If you are chronically sick or disabled, and the mobility products are for your personal use, you may be exempted from paying VAT.

The same applies to charities that make mobility products available for personal or domestic use.

If you qualify, we’ll simply charge you the VAT-free amount. You never have to pay up front and then reclaim the VAT from the government.


Does my age affect VAT purchasing?

As much as we’d love to offer VAT relief to everyone, the price of mobility products is not effected by age alone.

You can find more general information on VAT relief on the government website.

Failing that, you can discuss your VAT position with us by calling 0800 567 7618 Monday to Friday.


Which products qualify for VAT relief?

  • Wheelchairs
  • Rise recliners
  • Ramps
  • Walking aids (rollators, tri walkers, and Zimmer frames)
  • Mobility scooters and batteries
  • Household and bathroom solutions
  • Talking watches

Items from our Leisure and Recliner Chairs do not qualify for VAT relief.


So what do I have to do?

Upon checkout, you will be prompted to give us some details about your VAT exemption.

You will be asked for a reason for VAT exemption from a list of qualifying medical conditions, before giving the name of the person to which VAT exemption applies.

Once you’ve done that, simply follow the instructions to checkout as normal.

If something is still unclear, don’t worry, just pick up the phone and speak to one of our lovely team on 0800 567 7618. They’re available Monday-Friday, 9am – 5pm.