Abbey Fireside Chair black
Our Returns Policy
Once you’ve bought a product, we’ll give you 14 days to make sure you’re absolutely satisfied.
During this time, we will refund the price of the product in full. In this case, you will be responsible for the cost of returning the item to us.
Faulty or Defective Products
If you find your product to be faulty or defective, please return it to the following address:
Unit 3 Elite Bliss
We will examine the product and notify you of your refund as soon as possible.
Products returned by you because of a defect will be refunded in full. This includes a refund of any delivery charges incurred sending the item to you and the costs incurred by you in returning the item to us.
We will usually issue refunds using the same method originally used by you to pay for the product.
If you have any questions, don’t hesitate to call us on 0800 5677618, or send an email to firstname.lastname@example.org
On this page, we’ll try to answer any questions you might have about VAT relief, and guide you through the process of buying mobility products free from VAT.
What is VAT relief?
VAT relief is a government scheme to help reduce the cost of products designed to make independent living easier. If you are disabled or have a long-term illness, you do not have to pay VAT on certain products.
Which products qualify for VAT relief?
To make it easier, qualifying products are shown with a VAT-free price. These products include:
- Riser recliners
- Wheelchair and mobility scooter ramps
- Walking aids (rollators, tri walkers, and Zimmer frames)
- Mobility scooters and batteries
- Household and bathroom mobility aids
Who qualifies for VAT relief?
If you are chronically sick or disabled, and the mobility products are for your own personal or domestic use, you may be exempt from paying VAT.
This also applies to charities that make mobility products available for personal or domestic use.
If you qualify, we’ll simply charge you the VAT-free amount. You do not have to pay up front and then reclaim the VAT from the government.
As much as we’d love to offer VAT relief to everyone, the price of mobility products is not affected by age alone.
Where can I get more information about VAT relief?
You can find more general information on VAT relief on the government website.
You can also call 0800 567 7618 to speak to a friendly member of our team who will be able to help.
I have a registered illness or disability - how do I make a VAT purchase?
Upon checkout, we will ask you to give us some details about your VAT exemption.
Simply select your illness or disability from the list of qualifying medical conditions, and supply the name of the person to which the VAT relief applies.
Once you have completed the form, simply follow the instructions to checkout as normal.
If something is still unclear, don’t worry. Simply pick up the phone and speak to a friendly member of our team on 0800 567 7618.
They’re available Monday-Friday, 9am – 5pm.
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