Frequently Asked Questions

We have an appointment-only showroom in Skipton, where you can view selected products and get friendly, one-to-one advice. Please book online and wait for confirmation before travelling.

You can arrange your visit here: https://www.feneticwellbeing.com/pages/showroom

We recommend starting with the support you need, where you will use the product and the user’s measurements and weight. It is also worth considering storage, transport and the product’s maximum user weight. If you are unsure, our team will be happy to help.

Yes, of course. We can help you compare sizes, features, delivery options and product suitability, so you can feel confident before ordering. For medical advice or more complex needs, we recommend speaking with an occupational therapist or another qualified healthcare professional.

VAT relief may allow an eligible disabled or chronically ill person to buy certain mobility products without paying VAT. The product must usually be for that person’s own personal or domestic use. Eligibility depends on both the person and the product.

You may qualify if you are disabled or chronically sick under HMRC rules and the product is for your own personal or domestic use. Temporary conditions do not usually qualify. If you are unsure, we recommend checking HMRC’s guidance before ordering.

Simply complete the VAT relief declaration at checkout using the eligible person’s details and condition. We will remove VAT where both the person and product qualify. Please make sure the information is accurate, as HMRC may ask for evidence.

Yes. We offer free standard UK delivery on all our products. The delivery method, timescale and any postcode surcharge can vary, so please check the product page and our delivery information before ordering.

Many smaller items arrive within an estimated 3–5 working days. Larger or made-to-measure products may take longer. We will show the most relevant estimate on the product page or order confirmation, and you will receive courier updates after dispatch.

We can deliver to many addresses in Northern Ireland, the Highlands and UK islands. Some locations may have a surcharge or fewer delivery and setup options. Enter your postcode at checkout or contact us, and we will confirm the service and price.

We normally give you 14 days to request a return. The item should be complete and in new, saleable condition. Return costs and some exclusions may apply, especially for hygiene-sensitive products, so please read our current returns policy before sending anything back.

Please take clear photographs of the packaging and damage, keep all parts, and contact us as soon as possible with your order details. We will explain the next step, which may include troubleshooting, repair, replacement or a refund, depending on the circumstances.

Yes. Our products include a 12-month warranty as standard. This normally covers manufacturing faults, although the details can vary by product. Please keep your proof of purchase and follow the care instructions supplied.

Please contact our customer support team with your order number, product name, serial number if there is one, a clear description of the fault, and photos or video. Please do not attempt an unauthorised repair, as this may affect your warranty.

Yes. We offer selected heavy-duty products, including bariatric riser recliners, wheelchairs and rollators. We recommend checking the seat measurements and maximum user weight, rather than relying on the word “bariatric” alone.

You will find dimensions, product weight and maximum user weight in the specifications section of each product page. Before ordering, we recommend measuring the user, doorways, turning space and storage area.

Please contact us if you would like help.

A riser recliner is an electric chair that reclines for comfort and gently tilts forwards to help you sit down or stand up. It can reduce the effort needed, although you must still be able to use the controls and transfer safely.

The best electric recliner is the one that fits you and your daily routine. We recommend comparing seat height, width and depth, back support, motor type, controls, maximum user weight, upholstery and room space. Our team can help you narrow down the options.

Yes, they can be. A correctly sized riser recliner may make sitting, standing and relaxing more comfortable. If you are worried about falls, balance or more complex health needs, we recommend asking an occupational therapist whether this type of chair is right for you.

A single-motor chair usually moves the backrest and footrest together. A dual-motor chair lets you adjust them more independently, giving you a wider choice of positions. Movement varies by model, so we recommend checking the specification before buying.

We recommend checking the seat height, width and depth against the person who will use the chair. Your feet should feel supported, your hips should fit comfortably, and the seat edge should not press behind your knees. Remember to allow space around the chair too.

A bariatric riser recliner has a reinforced frame, a higher maximum user weight and often a wider seat. We recommend checking the exact weight limit, seat measurements, motor arrangement and floor space for the model you are considering.

Some of our massage recliner chairs also include a heat function, but features vary by model. Please check the product specification. If you have reduced sensation or a medical condition, we recommend asking a healthcare professional before using heat or massage.

Yes. We offer two-seat riser recliners and sofas. On some models, each seat works independently, so one person can rise or recline without moving the other seat. Please check the measurements, controls and delivery access before ordering.

The space needed depends on the chair’s fully reclined length and how far it must sit from the wall. We recommend measuring the room, doorways and delivery route. Keep the moving parts clear of walls, rugs, cables, pets and furniture.

Yes. We deliver our electric recliners and riser recliners with a two-person team, place the chair in your chosen room and set it up at no extra cost. Please tell us about steps, narrow doors or other access issues when you order.

The chair will normally stop if the mains power fails. Some models have a battery backup for an emergency return, but this varies. We recommend checking the manual, keeping the handset within reach and never forcing the mechanism.

Please follow the upholstery and motor-care instructions supplied with your chair. We recommend gentle vacuuming, blotting spills promptly, keeping liquids away from electrical parts and checking that cables and moving parts remain clear.

Stairlift prices depend on the shape and length of your staircase, bends, landings, seat options and whether you choose a new or reconditioned model. We currently offer bespoke straight stairlifts from £1,899 VAT exempt, subject to a home survey and quotation.

Yes. We arrange a home survey to check your staircase, measurements, power position, personal needs and safe space for getting on and off. We will then provide a no-obligation quote for a made-to-measure installation.

Yes. We can provide made-to-measure stairlifts for straight or curved staircases. A curved rail is designed around your bends, landings and obstructions, so it will usually cost more than a straight rail.

Our stairlifts are designed to be installed without structural changes to your home. The rail is generally fixed to the staircase rather than the wall. Our surveyor will explain exactly what is needed before you decide.

The time in your home depends on the staircase and rail. We aim to deliver and install your stairlift within three weeks of your order, then show you how everything works. We will confirm the current schedule with your quotation.

Yes. We offer both brand-new and carefully reconditioned stairlifts. We will explain what has been checked, what is included and the warranty and aftercare provided, so you can compare your options clearly.

We look for features such as a seat belt, obstruction sensors, a locking swivel seat, smooth starting and stopping, footrest protection, battery operation and simple controls. During the survey, we will also check that you can get on and off safely.

Most modern stairlifts use rechargeable batteries, so they can usually make a limited number of journeys during a power cut. The exact number varies. We recommend following the manual and contacting us promptly if the stairlift is not charging correctly.

Often, yes. Folding the seat, arms and footrest reduces the space the stairlift takes up when parked. During your survey, we will measure the remaining stair width and discuss options for narrow staircases.

We include installation and aftercare, along with three years of 24-hour breakdown call-out. We will provide the written warranty and explain servicing, exclusions and response arrangements with your quotation.

It may be possible, provided the seat, controls and weight limit suit both people and each person can transfer safely. Tell us about both users during the survey, and we can discuss seat height, swivel direction, controls and parking position.

You may qualify for VAT relief if the stairlift is for the personal or domestic use of an eligible disabled or chronically sick person. We will ask you to complete a declaration. Please check the current VAT guidance if you are unsure about eligibility.

A mobility bed is an adjustable bed designed to make resting, sitting up and changing position easier. Our powered models use a handset to raise the upper body or legs. The available movements vary from one model to another.

Our electric adjustable beds use motors beneath a flexible bed base. With the handset, you can raise or lower selected sections to find a comfortable position for sleeping, resting or sitting up.

An adjustable bed may help if you find it difficult to sit up, change position or get in and out of a flat bed. It is not a medical treatment. If you have pain, pressure concerns or clinical needs, we recommend asking a healthcare professional about safe positioning.

We recommend measuring your room, the person using the bed, the delivery route and any existing bedding. Think about the bed’s width and length, mattress height, transfer side, moving space and whether two people need separate controls.

Some of our dual adjustable beds have two separate bases and controls, so each person can choose their own position. Other models move as one unit. Please check the product specification or ask us before ordering.

You need a mattress made for an adjustable base, as it must bend repeatedly without damage. We recommend checking the required mattress type, depth and maximum weight in the bed’s specification.

Raising the backrest can help some people move towards a sitting position, while the bed height can affect transfers. If getting in or out of bed is difficult or there is a risk of falling, we recommend an assessment by an occupational therapist.

Yes. Our mobility beds are available in handmade styles and are assembled in your home. Please check the room access, delivery route, setup service and expected lead time for your chosen model before buying.

The bed will normally stop if the mains power fails. Some models have emergency lowering or battery backup, but this varies. We recommend checking the manual and keeping the area around the bed and power cable clear.

Our customisable mobility beds currently start from £899 with VAT exemption. The final price depends on the size, style, mattress and options you choose. Please check the product page or ask us for the current total.

Please only use rails and accessories confirmed as compatible with your exact bed and mattress. Incorrect gaps can cause trapping risks. If you are considering rails for safety or care needs, we strongly recommend a professional assessment.

Please follow the manufacturer’s instructions, care for the mattress as directed and keep cables and moving parts clear. Do not exceed the stated weight limit. If you notice unusual noise or movement, stop using the bed and contact us for advice.

We recommend choosing a wheelchair based on who will push it, how long it will be used, the terrain, posture needs, transport, seat measurements and maximum user weight. For regular use or more complex needs, a professional seating assessment is the safest starting point.

A self-propelled wheelchair has large rear wheels that you can push yourself. A transit wheelchair has smaller rear wheels and is designed to be pushed by a companion. We can also help you explore combination or powered options.

We recommend comparing the folded size, total weight, heaviest part, seat size, maximum user weight, removable parts and brakes. Measure your car boot too, and make sure the chair can be lifted without putting anyone at risk.

A lightweight wheelchair uses lighter materials to make pushing, lifting and transport easier. “Lightweight” can mean different things, so we recommend checking both the total weight and the heaviest part you will need to lift.

We recommend comparing carry weight, folded size, frame material, wheels, seat measurements, maximum user weight, comfort, spare parts and warranty. The lightest chair is not always the most comfortable or easiest to push.

An off-road wheelchair is built for rougher ground, often with larger tyres, a stronger frame and more clearance. We recommend checking the approved terrain, gradients, brakes, stability and weather guidance for the exact model.

Some all-terrain wheelchairs are wider, heavier and harder to turn indoors. We recommend measuring your doors and turning space. Depending on your needs, one chair may suit both settings, or two different solutions may be more practical.

A bariatric wheelchair has a reinforced frame, a higher maximum user weight and often a wider seat. We recommend checking the seat width and depth, overall width, turning space, and the weight limits of any ramps or vehicles you use.

Many of our folding and lightweight wheelchairs fit into a car boot. Please measure both the folded chair and boot opening first. Remove parts only as the instructions allow, and use safe lifting technique or suitable equipment.

Many UK buses and trains have wheelchair spaces, but size, booking and assistance rules vary. We recommend checking with the operator before travelling, especially if you use a powered, bariatric or all-terrain wheelchair.

We recommend measuring hip width, thigh length, lower-leg length and back-support needs while seated. The chair should support you without squeezing or pressing behind your knees. For long-term use, please arrange a professional seating assessment.

Our electric wheelchairs are usually controlled by a joystick, but safe use takes practice. You will need to learn turning, stopping, slopes, kerbs and charging. We can help you choose controls that suit your vision, understanding and hand movement.

A walking frame is usually lifted or moved forwards step by step and gives a high level of stability. A rollator moves on wheels and normally has hand brakes, so it feels smoother but needs more control. We can help you compare the options.

Yes. “Zimmer frame” is a familiar name for a walking frame. We offer fixed, folding and wheeled designs, so we recommend checking the exact features instead of relying on the name alone.

We recommend checking handle height, seat height and width, brakes, stability, wheel size, maximum user weight, folded size and terrain. Only sit down when the walker is on level ground and the parking brakes are fully applied.

Yes, many of our rollators are suitable for pavements and paths. Larger wheels and sturdy tyres usually cope better with uneven ground. Every model has limits, so please avoid unsafe slopes, loose surfaces and conditions outside the instructions.

An all-terrain rollator has larger wheels and a stronger design for rougher paths than a standard indoor walker. We recommend checking its width, brakes, tyres, maximum user weight and the surfaces approved by the manufacturer.

As a simple starting point, set the handles near your wrist crease when you are standing upright with your arms relaxed. This should leave a slight bend in your elbows. If you have pain, posture or balance concerns, we recommend asking a physiotherapist to check the height.

Three-wheel walkers are often compact and easy to turn. Four-wheel rollators usually have a wider base and often include a seat. We recommend choosing by stability, braking and where you will use it, rather than wheel count alone.

Yes, many of our folding rollators are designed for car travel. Check the folded measurements, total weight and any removable bag or backrest. Please make sure whoever loads it can lift it comfortably and safely.

Yes, many of our rollators include a bag or basket. Please follow the stated load limit, attach the storage correctly and balance the weight so it does not affect the brakes, folding action or your walking.

A bariatric rollator is a heavy-duty walker with a higher maximum user weight and often a wider frame and seat. We recommend measuring your doorways and checking the limit for both the user and anything carried.

Before setting off, test both brakes. Squeeze them to slow or stop, and apply the parking brakes before sitting down. Never sit on a slope. If a brake feels loose or uneven, stop using the rollator and contact us for advice.

We recommend replacing ferrules or tyres when they are smooth, split or uneven. Loose brakes or damaged cables need attention straight away. Check the frame and fixings regularly, and only use compatible replacement parts.

Our home aids can make bathing, toileting, sitting, reaching, eating and getting in or out of bed easier. Our range includes commodes, toilet aids, bath lifts, shower seats, perching stools, tables, bed rails and leg rests.

We recommend starting with the exact task you need help with, where the aid will be used and the user’s measurements, strength and balance. Then check the size, adjustment range, maximum user weight and cleaning needs. An occupational therapist can help with complex or higher-risk situations.

A correctly chosen shower chair or stool can improve stability on a level surface. We recommend checking the maximum user weight, seat height, non-slip feet, drainage and fixings before use. It may not replace professionally fitted grab rails where these are needed.

A bath lift raises and lowers you while seated, helping you get nearer the bottom of the bath. We recommend checking the bath measurements, your transfer ability and the maximum user weight. If transfers are difficult, please arrange a professional assessment.

A perching stool is a high, slightly angled seat that supports you in a partly standing position during tasks such as washing or preparing food. We recommend setting it to the correct height and using it only on a firm, level floor.

We recommend considering how you transfer, the seat height and width, arm supports, maximum user weight, available space, cleaning and portability. Make sure the commode or toilet aid is stable before every use.

Some bed rails can act as a support handle, but they must be compatible with your exact bed and mattress. A poor fit can create trapping gaps. We recommend using only approved combinations and seeking professional advice for anyone who may be vulnerable.

We recommend checking the space beneath the bed or chair, height range, tabletop size, castors and brakes, safe working load and whether the top tilts. Please never use an overbed table as a grab rail or transfer aid.

Some of our home aids have higher weight capacities. Please remember that every connected item must also be suitable, including the seat, frame, toilet, bath, floor and any transfer equipment. We recommend checking measurements as well as maximum user weight.

We may not be able to accept a used hygiene-sensitive item unless it is faulty. Please check our current returns policy before opening or using bathroom, toileting, mattress or personal-care products. If you are unsure, contact us first.

Please follow the manufacturer’s cleaning instructions. We recommend a compatible mild cleaner, followed by thorough rinsing and drying. Avoid abrasive or corrosive chemicals that could damage the surface or non-slip parts, and wear gloves where appropriate.

Please stop using an aid if it rocks, cracks or corrodes, or if you notice loose fixings, worn non-slip feet or damaged upholstery. Use only compatible replacement parts and follow the manufacturer’s checks. Contact us if you are unsure.

Bariatric mobility aids are specially designed to provide additional strength, space and support for people with a higher body weight. Our range includes bariatric wheelchairs, riser recliners, rollators, walking frames, commodes and other helpful products for the home.

Bariatric mobility aids usually have stronger frames, wider seats and higher maximum user weights than standard products. They are designed to provide dependable support while helping you feel comfortable, secure and confident.

We recommend checking the maximum user weight, seat width, overall dimensions and intended use of each product. You should also measure your doorways, turning space and storage area. If you are unsure, our friendly team will be happy to help you compare the options.

Weight limits vary between products. Our current range includes models designed for maximum user weights from approximately 25 to 50 stone. Please check the individual product specification carefully before ordering.

The maximum user weight tells you how much weight the product is designed to support safely. This may include the user, clothing and anything being carried. For your safety, you should never exceed the limit shown on the product page or in the instruction manual.

The seat should be wide enough for you to sit comfortably without feeling squeezed, while still providing suitable support. We recommend measuring across the widest part of your hips while seated and comparing this measurement with the product specifications.

A bariatric wheelchair is a heavy-duty wheelchair with a reinforced frame, a higher maximum user weight and usually a wider seat. We offer both self-propelled and transit options, so you can choose a wheelchair for independent use or one pushed by a companion.

Bariatric wheelchairs are often wider than standard wheelchairs. We recommend comparing the wheelchair’s overall width, not only its seat width, with your narrowest doorway. You should also check that there is enough room to turn and move safely.

Some bariatric wheelchairs fold for transport, but they can be heavier and larger than standard models. Please check the folded measurements and product weight against your car boot. Make sure the person loading it can do so safely.

A bariatric riser recliner is a reinforced electric chair with a higher maximum user weight and a generously sized seat. It reclines for comfort and gently tilts forwards to help you sit down or stand up with less effort.

We recommend checking the seat height, width and depth, as well as the maximum user weight. Your feet should feel supported, your hips should fit comfortably and the seat should not press behind your knees. Please contact us if you would like help choosing.

A bariatric rollator or walking frame is a heavy-duty walking aid designed to provide additional stability and support. Bariatric rollators often include wheels, hand brakes, a wider seat and storage, while walking frames may provide firmer step-by-step support.

You can sit on a bariatric rollator if that model includes a seat. Before sitting, place it on firm, level ground and fully apply the parking brakes. Never sit on a slope, and always stay within the stated maximum user weight.

Yes. Our range includes heavy-duty commodes and other home aids designed to provide additional strength, comfort and space. Please check the dimensions, maximum user weight and suitability for your bathroom or home before ordering.

Some bariatric mobility aids may qualify for VAT relief when they are for the personal or domestic use of an eligible disabled or chronically ill person. You can complete the VAT relief declaration during checkout. If you are unsure about eligibility, we recommend checking the current guidance before ordering.

Yes. We offer free standard delivery on our bariatric mobility aids. Delivery arrangements can vary for larger products and some locations, so please check the product page or contact us if you would like us to confirm the service for your address.