Once you’ve bought a product, we’ll give you 14 days to make sure you’re absolutely satisfied.
During this time and providing the item is returned in New salesable condition we will refund the price of the product in full. In this case, you will be responsible for the cost of returning the item to us as the below address.
Fenetic Wellbeing
Healthcare House
Snaygill Industrial Estate
Keighley Road
Skipton
BD23 2QR
Items returned in used condition or missing parts will have deductions made from the refund upto the full cost of the product.
As a guide item such as wheelchairs and walkers will cost around £25 to return and large items including chairs and scooters will be £85+ depending on location and packaging required. These are our estimated costs, you may be able to return an item cheaper yourself using your own chosen courier.
Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. This includes British Made beds and rise recliner chairs which are made to order such as custom colours and sizes.
Custom British Made armchairs (custom colours / sizes) can be cancelled within 3 days of purchase or returned within 14 days of receipt. The return is subject to a 20% handling charge and standard courier collection fee.
