Which trusted trader

Privacy Policy

Effective Date 15-Feb-2024

This Privacy Policy describes the policies of The Fenetic Trading Company Ltd, Healthcare House, Snaygill Industrial Estate, Keighley Road, Skipton, North Yorkshire BD23 2QR, United Kingdom of Great Britain and Northern Ireland (the), email: sales@feneticwellbeing.com, phone: 0800 567 7618 on the collection, use and disclosure of your information that we collect when you use our website ( feneticwellbeing.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  • Information We Collect:

    We will collect and process the following personal information about you:

    • Name
    • Email
    • Mobile
    • Address
    • Payment Info
    • Eligibility information for the purposes of medical VAT relief
  • How We Collect Your Information:

    We collect/receive information about you in the following manner:

    • When a user fills up the registration form or otherwise submits personal information
    • Interacts with the website
    • From public sources
  • How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    • Marketing/ Promotional
    • Creating user account
    • Customer feedback collection
    • Enforce T&C
    • Processing payment
    • Support
    • Administration info
    • Targeted advertising
    • Manage customer order
    • Dispute resolution
    • Manage user account

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

  • How We Share Your Information:

    We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

    • Ad service
    • Marketing agencies
    • Legal entities
    • Analytics
    • Data collection & process

    We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

    We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

  • Retention Of Your Information:

    We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  • Your Rights:

    You may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at sales@feneticwellbeing.co.uk. We will respond to your request in accordance with applicable law.

    You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at sales@feneticwellbeing.co.uk.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  • Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  • Third Party Links & Use Of Your Information:

    Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  • Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer at The Fenetic Trading Company Ltd, Healthcare House, Snaygill Industrial Estate, Keighley Road, Skipton,, email: sales@feneticwellbeing.co.uk. We will address your concerns in accordance with applicable law.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to External Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Remarketing

We use Facebook Remarketing to advertise Fenetic Wellbeing across the Internet. Facebook remarketing will display relevant ads tailored to you based on what parts of the Fenetic Wellbeing website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Facebook Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Disabling Browser Cookies

You can setup your browser to restrict the use of cookies on your behalf. This ranges from accepting cookies for only certain websites, or turning cookies on/off for all websites that you visit. To find out more about how to do this, click the name of your browser below:

We are actively looking into improving the level of communication we provide our website visitors when it comes to cookie usage. If you have any questions about your visit to our website, please do get in touch by emailing us at sales@feneticwellbeing.co.uk.