Features
Benefits
• 5 years peace of mind
• Simple clean, repair or replace policy
• Original value replacements
• National network of professional technicians
• No excess charges
• One call for advice and service
5 Year Upholstery Care and Accident Cover
5 year furniture protection care plan.
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Terms & Conditions
Features
Information
Delivery & Returns
Reviews
Features
Product Information
Having invested in your new furniture, it is only natural that you will want to keep it looking like new for as long as possible. This is why we offer all customers our 5 Year Care Plan. Whether you buy a fabulous sofa or a luxurious lift and tilt chair, you can rest assured that by purchasing this Care Plan you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.
What is covered?
Stains such as from cosmetics, ink, paints, bodily fluids, dye transfer, food and drink.
Accidental damage such as rips, burns, scuffs and up to 3 damages by pet.
Structural defects such as frame warpage, broken castors, breakage of metal components and failure of electrical components.
What is not covered?
Deliberate damage or damage from misuse, natural characteristics of leather, fading of fabric, removal of odours and gradual or multiple stains.
*The above is not a comprehensive list of cover. Please request a copy of the terms and conditions for full details.
Furniture will be covered by Staingard group who provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing full terms and conditions and also instructions for how to make a claim.
Delivery & Returns
UK Standard Delivery: Wheelchairs, Walkers and smaller items
FREE
3-5 working days
UK Next Day Delivery: Wheelchairs, Walkers and smaller items
£8
Next day if ordered Monday to Thursday before 2pm
UK Standard Delivery: Non-electric Chairs, Electric Wheelchairs and Scooters
FREE
3-5 working days
UK Express 2 Day Delivery: Non-electric Chairs, Electric Wheelchairs and Scooters
£20
1-2 Working Days
Full Home Set Up and Installation:Rise and Recliner chairs
FREE
4-8 Working days
Express Room of Choice Delivery: Rise and Recliner chairs. Does not include setup
£30
1-3 Working Days
About standard delivery
This is our couriers standard doorstep delivery. The product will be in its box, for larger items you may need assistance getting it into you home and set up.
About home setup delivery
We aim to do this within 8 working days or on a day which is convenient for you. Deliveries to Northern Ireland, Highlands and Islands will be delivered boxed up to the door only.
Custom orders of chairs, sofas, and beds will take 4-8 weeks to manufacture and deliver.
You will receive text and email updates throughout the delivery process so please ensure that you have given us the correct contact details for the recipient.
We are unable to change a delivery address once we receive the order so please make sure your address is correct at checkout. Any urgent changes to addresses once your order is shipped will be subject to a £25 fee.
Some UK addresses outside of England & Wales
Unfortunately our couriers charge extra for some UK Addresses Outside of England and Wales (This applies to some Scotland, Northern Ireland, and all Island addresses) We also cannot offer express shipping to these areas.
Surcharges are as follows £10 for small items £100 for large items (this will be determined when you enter your postcode)
Our returns policy
Once you’ve bought a product, we’ll give you 14 days to make sure you’re absolutely satisfied.
During this time and providing the item is returned in New salesable condition we will refund the price of the product in full. In this case, you will be responsible for the cost of returning the item to us as the below address.
Fenetic Wellbeing
Healthcare House
Snaygill Industrial Estate
Keighley Road
Skipton
BD23 2QR
Items returned in used condition or missing parts will have deductions made from the refund upto the full cost of the product.
As a guide item such as wheelchairs and walkers will cost around £25 to return and large items including chairs and scooters will be £85+ depending on location and packaging required. These are our estimated costs, you may be able to return an item cheaper yourself using your own chosen courier.
Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. This includes British Made beds and rise recliner chairs which are made to order such as custom colours and sizes.
Custom British Made armchairs (custom colours / sizes) can be cancelled within 3 days of purchase or returned within 14 days of receipt. The return is subject to a 20% handling charge and standard courier collection fee.
Faulty or defective products
If you find your product to be faulty or defective please contact us to inform us of this. Once we have been notified of this we will then work with you to resolve this issue and get the item back to us for a full refund if needed.
We will examine the product and notify you of your refund as soon as possible. Products returned by you because of a defect will be refunded in full.
We will issue refunds using the same method originally used by you to pay for the product.
If you have any questions, don’t hesitate to call us on 0800 5677618, or send an email to sales@feneticwellbeing.co.uk