Delivery and Returns
Unfortunately our couriers charge extra for some UK Addresses Outside of England and Wales (This applies to some Scotland, Northern Ireland, and all Island addresses) We also cannot offer express shipping to these areas.
Surcharges are as follows £10 for small items £100 for large items (this will be determined when you enter your postcode).
Unfortunately the home set up delivery for large items is not available in all surcharged areas and delivery may take 3-10 working days. An accurate delivery date will be confirmed by the courier after dispatch.
Home set up delivery is not guaranteed for delivery to care homes.
This is our couriers standard doorstep delivery. The product will be in its box, for larger items you may need assistance getting it into you home and set up.
European Delivery (excludes chairs and scooters)
UNFORTUNATELY WE HAVE HAD TO SUSPEND OUR INTERNATIONAL SHIPPING SERVICE UNTIL FURTHER NOTICE
Belgium, Ireland, Luxembourg, Netherlands, France, Germany £20
Austria, Croatia, Czech Republic, Denmark, Greece, Italy, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden £35
Home Set up Delivery
We aim to do this within 8 working days or on a day which is convenient for you. Deliveries to Northern Ireland, Highlands and Islands will be delivered boxed up to the door only and set up in care homes cannot be guaranteed. You will receive text and email updates throughout the delivery process so please ensure that you have given us the correct contact details for the recipient. We are unable to change a delivery address once we receive the order so please make sure your address is correct at checkout. Any urgent changes to addresses once your order is shipped will be subject to a £25 fee.
Our Returns Policy
Once you’ve bought a product, we’ll give you 14 days to make sure you’re absolutely satisfied.
During this time, we will refund the price of the product in full. In this case, you will be responsible for the cost of returning the item to us as the below address.
Loading Bay 3 Elite Buildings
Off Haincliffe Rd,
As a guide item such as wheelchairs and walkers will cost around £25 to return and large items including chairs and scooters will be £65+ depending on location and packaging required. These are our estimated costs, you may be able to return an item cheaper yourself using your own chosen courier.
Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products and mattresses. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. This includes British Made beds and sofas which are made to order.
Custom British Made armchairs (custom colours / sizes) can be cancelled within 3 days of purchase or returned within 14 days of receipt. The return is subject to a 20% handling charge and standard courier collection fee.
Faulty or Defective Products
If you find your product to be faulty or defective please contact us to inform us of this. Once we have been notified of this we will then work with you to resolve this issue and get the item back to us for a full refund if needed.
We will examine the product and notify you of your refund as soon as possible. Products returned by you because of a defect will be refunded in full.
We will issue refunds using the same method originally used by you to pay for the product.
If you have any questions, don’t hesitate to call us on 0800 5677618, or send an email to firstname.lastname@example.org