Lightweight folding travel wheelchair in a bag ECTR04 / ECTR05 SEAT CANVAS ONLY
We can only deliver to the address on the order. If you would like delivery to a different address please add it to your ebay/paypal account before ordering. You can then select it during checkout.
We aim to deliver all orders within 5 working days of the order being placed and payment clearing. In most cases it is much quicker than this. We will mark the item as despatched in ebay which should send you a confirmation in your ebay messages. If you require express delivery you can pick that option during checkout for a small extra charge, if the item does not have the express option please get in touch and we will try to help.
Unfortunately our couriers have surcharges to the below areas which will be added on at checkout.
We accept the following payment methods:
- Personal Cheque
- Credit Card
Please contact us if you have any questions.
Exchange and Returns Policy
In accordance with the Distance Selling Regulations, The Fenetic Trading Company Ltd gives customers a 14 day time period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return/exchange the product(s) you will be personally responsible for return delivery including any costs. We do recommend that you pay for a signed delivery for your protection. If you would like to return or exchange your products please open a return request via ebay. Any returned product(s) must be unused, in an undamaged state and returned in their original outer packaging.
Alternatively we can arrange collection for unwanted items This service will need paying for prior to collection. The cost of this from a Mainland UK address is £15.
Northern Ireland and UK Islands will incur additional charges.
The product must be packed back up securely in its box as it was delivered including any polystyrene, bags or bubble wrap etc. Please make sure all loose items such as footrests, bags, and fittings are included and packed sufficiently to protect them against damage in transit.
The Fenetic Trading Company Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to The Fenetic Trading Company Ltd.
All the products we sell on ebay which are advertised as "NEW" condition come with a 12 months warranty. We will either supply parts or replace any product which is found to have a manufacturing defect. This does not include general wear and tear or misuse.
At FENETIC WELLBEING we will help you with your VAT exemption. All prices shown are VAT exclusive (without any VAT). To purchase an item from FENETIC WELLBEING at the exclusive price you must provide us with a specific medical condition or long-term illness that the user suffers from. Until a condition is provided or the additional VAT has been paid, we may be unable to despatch the goods.
Please complete our vat exemption form by clicking here
Unfortunately our couriers charge extra for some UK Addresses Outside of England and Wales (This applies to some Scotland, Northern Ireland, and all Island addresses) We also cannot offer express shipping to these areas.
Surcharges are as follows £10 for small items £100 for large items (this will be determined when you enter your postcode)
This is our couriers standard doorstep delivery. The product will be in its box, for larger items you may need assistance getting it into you home and set up.
Home Set up Delivery
We aim to do this within 5 working days or on a day which is convenient for you. Deliveries to Northern Ireland, Highlands and Islands will be delivered boxed up to the door only. You will receive text and email updates throughout the delivery process so please ensure that you have given us the correct contact details for the recipient. We are unable to change a delivery address once we receive the order so please make sure your address is correct at checkout.
Our Returns Policy
Once you’ve bought a product, we’ll give you 14 days to make sure you’re absolutely satisfied.
During this time, we will refund the price of the product in full. In this case, you will be responsible for the cost of returning the item to us as the below address.
Loading Bay 3 Elite Buildings
Off Haincliffe Rd,
Faulty or Defective Products
If you find your product to be faulty or defective please contact us to inform us of this. Once we have been notified of this we will then work with you to resolve this issue and get the item back to us for a full refund if needed.
We will examine the product and notify you of your refund as soon as possible. Products returned by you because of a defect will be refunded in full.
We will issue refunds using the same method originally used by you to pay for the product.
If you have any questions, don’t hesitate to call us on 0800 5677618, or send an email to firstname.lastname@example.org
On this page, we’ll try to answer any questions you might have about VAT relief, and guide you through the process of buying mobility products free from VAT.
What is VAT relief?
VAT relief is a government scheme to help reduce the cost of products designed to make independent living easier. If you are disabled or have a long-term illness, you do not have to pay VAT on certain products.
Which products qualify for VAT relief?
To make it easier, qualifying products are shown with a VAT-free price. These products include:
- Riser recliners
- Wheelchair and mobility scooter ramps
- Walking aids (rollators, tri walkers, and Zimmer frames)
- Mobility scooters and batteries
- Household and bathroom mobility aids
Who qualifies for VAT relief?
If you are chronically sick or disabled, and the mobility products are for your own personal or domestic use, you may be exempt from paying VAT.
This also applies to charities that make mobility products available for personal or domestic use.
If you qualify, we’ll simply charge you the VAT-free amount. You do not have to pay up front and then reclaim the VAT from the government.
As much as we’d love to offer VAT relief to everyone, the price of mobility products is not affected by age alone.
Where can I get more information about VAT relief?
You can find more general information on VAT relief on the government website.
You can also call 0800 567 7618 to speak to a friendly member of our team who will be able to help.
I have a registered illness or disability - how do I make a VAT purchase?
Upon checkout, we will ask you to give us some details about your VAT exemption.
Simply select your illness or disability from the list of qualifying medical conditions, and supply the name of the person to which the VAT relief applies.
Once you have completed the form, simply follow the instructions to checkout as normal.
If something is still unclear, don’t worry. Simply pick up the phone and speak to a friendly member of our team on 0800 567 7618.
They’re available Monday-Friday, 9am – 5pm.
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